Terms and Conditions

1. Introduction and Acceptance of Terms
Welcome to GamingPCDubai.com (the “Website”). This Website is operated by AJYAL ALMUSTAQBAL COMPUTERS & REQUISITES TRADING L.L.C (“Company”, “we”, “us”, or “our”). By accessing or using our Website and services, you (“user” or “customer”) agree to be bound by the following Terms and Conditions. If you do not agree with any part of these Terms, you must refrain from using our site. We reserve the right to update or modify these Terms at any time. It is the user’s responsibility to review these Terms periodically for changes. Continued use of the Website after modifications constitutes acceptance of the updated Terms.

2. Use of the Website
By using our Website, you confirm that you are at least 18 years old (or are using the site under the supervision of a legal guardian) and legally capable of entering into binding contracts. You agree to use GamingPCDubai.com for legitimate, personal or internal business purposes only. The following rules apply to your use of the site and services:

  • Accuracy of Information: You agree to provide truthful, accurate, current, and complete information when interacting with our site (e.g. when creating an account or placing an order). Misrepresentation of identity or payment details is strictly prohibitedsupport.google.com.
  • Account Security: If you create an account, you are responsible for maintaining the confidentiality of your login credentials and restricting access to your account. You agree to accept responsibility for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.
  • Prohibited Activities: You will not use the Website for any fraudulent or unlawful purpose. You agree not to violate or attempt to violate the security of the site, not to scrape or data-mine content, and not to engage in any activity that interferes with the proper working of the Website (including introducing viruses or harmful code). Any attempt to misuse the site or deceive other users or the Company may result in termination of your access.
  • Intellectual Property: All content on GamingPCDubai.com (including text, images, logos, graphics, and software) is owned by or licensed to our Company and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without express permission. Our brand names and logos are trademarks of our Company. Other trademarks on the site are the property of their respective owners.

3. Product Information and Pricing
We strive to display product information (specifications, features, images, and prices) as accurately as possible. However, slight variations (for example, color tone differences in images) may occur. All prices on the Website are listed in United Arab Emirates Dirhams (AED). Unless stated otherwise, prices include any applicable VAT. We reserve the right to change prices at any time before you place an order. If a pricing error is discovered for an item you have ordered, we will contact you with the correct price and you will have the option to confirm the order at the correct price or cancel it for a full refund. Any special offers or promotions will be subject to specific terms which will be indicated on the site.

4. Placing an Order
When you place an order on GamingPCDubai.com, you are making an offer to purchase the selected product(s) in accordance with these Terms. After you submit your order, you will receive an order acknowledgment via email. This does not yet signify acceptance of your order; it is simply confirmation that we received it. We formally accept your order, and a binding purchase contract is formed, only when we have processed and dispatched the product(s) to you. We reserve the right to refuse or cancel any order at our discretion. Some situations that may lead to cancellation include: product availability issues, suspicion of fraud, inaccuracies in pricing or product information, or payment problems. If we cancel your order, we will notify you and refund any payment received.

5. Payment Terms
We offer secure payment options for your convenience. Payment can be made by accepted credit or debit cards (such as Visa and MasterCard), and we also support other payment methods like PayPal, Apple Pay, and Cash on Delivery (COD) for customers in the UAE (subject to certain order limits). All online payments are processed through secure, PCI-compliant payment gateways with industry-standard encryption to protect your data. If you choose COD, please ensure you have the exact amount due (in AED) available upon delivery. By submitting an order, you authorize us to charge the provided payment method for the total order amount (including any taxes and shipping fees). We do not store full payment card details on our servers, in line with our Privacy Policy and commitment to data security.

6. Shipping and Delivery
We are committed to delivering your orders promptly and reliably. Orders are processed within 1 business day (Monday–Saturday) in most cases. Once dispatched, delivery times and options are as outlined in our Shipping Policy (see the separate “Shipping Policy” page for full details). In summary: we offer next-day delivery within the UAE whenever possible, and standard deliveries typically arrive within 1–3 business days across all Emirates. Delivery may be handled via our trusted courier partners or in-house logistics, and all shipments are provided with tracking numbers. Shipping fees (if applicable) are clearly indicated at checkout and in the Shipping Policy. Please ensure that the delivery address provided is correct and accessible; if a delivery attempt fails due to an incorrect address or no one being available to receive the package, we will contact you to arrange a re-delivery (additional fees may apply in such cases). Title and risk of loss for products pass to the customer upon delivery. If your package appears damaged upon arrival, please note this with the courier and contact us immediately.

7. Returns and Refunds
Your satisfaction is our priority. If you need to return a product or request a refund, please refer to our detailed Return and Refund Policy page for the complete guidelines. Briefly, we offer a 14-day return window for most products, provided the item is in original condition with all packaging and accessories. If you change your mind or are not satisfied with a product, you may be eligible for a refund or exchange within this period (certain conditions apply). Some products that are defective or DOA (Dead on Arrival) will be replaced or refunded without any additional charges. To initiate a return, you must contact our customer support to obtain return instructions (unapproved returns will not be accepted). Refunds for approved returns are typically processed back to the original payment method within 7–14 days of receiving the returned item. Please note that software, downloadable products, or items explicitly marked as final sale may not be returnable. Full details, including any exceptions and the step-by-step return process, are provided in the Return and Refund Policy.

8. Product Warranty and Support
Most hardware products sold on GamingPCDubai.com are covered by a standard manufacturer’s warranty (for example, one year from date of purchase, unless otherwise specified). We will honor and facilitate all valid warranty claims in accordance with the manufacturer’s terms. If you encounter any issues with a product within the warranty period, you can contact us for guidance on the warranty service procedure. Warranty typically covers manufacturing defects and hardware failures under normal use, but does not cover damage caused by misuse, unauthorized modifications, accidental damage, or normal wear-and-tear. For technical support on products, you may reach out to us or directly to the manufacturer’s support channels. We aim to assist customers in getting timely resolution for any product issues.

9. Limitation of Liability
While we strive to provide an excellent experience, AJYAL ALMUSTAQBAL COMPUTERS & REQUISITES TRADING L.L.C shall not be liable for any indirect, incidental, special, or consequential losses or damages arising from the use of our Website or products. To the maximum extent permitted by law, our total liability to you for any claim arising from your use of the Website or purchase of any product shall not exceed the amount you paid for that product or service. We are not liable for delays or failure to perform any obligation under these Terms if the delay or failure is due to causes beyond our reasonable control (such as severe weather, natural disasters, strikes, supply shortages, wars, cyber-attacks, or governmental action). This section does not limit any consumer rights under UAE law that cannot be waived or limited by contract, and it is not intended to exclude liability for personal injury or fraud.

10. Indemnification
You agree to indemnify and hold harmless the Company, its directors, officers, employees, and agents from any claim or demand (including reasonable attorneys’ fees) made by any third party due to or arising out of your breach of these Terms, your violation of any law or rights of a third party, or your misuse of this Website.

11. Privacy
Your submission of personal information through the Website is governed by our Privacy Policy (available on the site). By using the site or placing an order, you consent to the collection and use of information as outlined in the Privacy Policy. We are fully committed to protecting your privacy and ensuring that your personal data is handled in compliance with applicable data protection laws.

12. Governing Law and Dispute Resolution
These Terms and Conditions, and any separate agreements arising from your use of this Website or purchase of products, shall be governed by the laws of the United Arab Emirates. As an e-commerce business operating in Dubai, we adhere to UAE consumer protection regulations and online trading laws. In the event of a dispute, we encourage you to contact our customer service team first to seek an amicable resolution. If a dispute cannot be resolved through negotiation, it shall be subject to the exclusive jurisdiction of the UAE courts. By agreeing to these Terms, you waive any objections to the UAE courts’ jurisdiction on the basis of venue or inconvenient forum.

13. Termination
We reserve the right to terminate or suspend your access to the Website (in whole or in part) at any time, without prior notice, if you violate these Terms or engage in any activity that we determine is harmful, unlawful, or contrary to the interests of our Company or customers. In such cases, any provisions of these Terms which by their nature should survive termination (such as Intellectual Property, Limitation of Liability, Governing Law) shall remain in effect.

14. General Provisions
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable from these Terms and will not affect the validity and enforceability of the remaining provisions. These Terms (together with the policies referenced herein, like the Privacy Policy, Shipping Policy, and Return Policy) constitute the entire agreement between you and us regarding your use of the Website and supersede any prior agreements or understandings. Any failure by us to enforce a provision of these Terms is not a waiver of our right to do so later. You may not assign any rights or obligations under these Terms without our prior written consent.

If you have any questions or concerns about these Terms and Conditions, please contact us using the information provided on our Contact Us page. By continuing to use GamingPCDubai.com, you acknowledge that you have read, understood, and agreed to all the above terms.