Return and Refund Policy

This Return & Refund Policy applies to purchases made from Gaming PC Dubai – AJYAL ALMUSTAQBAL COMPUTERS & REQUISITES TRADING L.L.C.

We want you to shop with confidence and understand exactly how returns and refunds work.

1. Eligibility for Returns

You may request a return if any of the following apply:

  • The item is defective, damaged in transit, or not as described.
  • You received the wrong item or missing accessories.
  • Dead on Arrival (DOA): the product fails on first use.
  • Change of mind (unopened/unused) within the allowed period below.

To be eligible, items must be in their original condition with all packaging, serial numbers, labels,
and included accessories/manuals, plus a valid proof of purchase (order confirmation or receipt).

2. Time Limits

  • DOA / Defective items: report within 7 calendar days of delivery.
  • Wrong item received: report within 7 calendar days of delivery.
  • Change of mind (if accepted): request within 3 calendar days of delivery and item must be unopened and unused.

Tip: Please inspect your order upon delivery and notify us immediately if there is any issue.

3. Non-Returnable Items

  • Opened software, game codes, or digital licenses.
  • Products damaged due to misuse, modification, or incorrect installation.
  • Items missing serial numbers, labels, accessories, or original packaging.
  • Custom-built PCs (for change-of-mind returns). Defects are covered by repair/replacement under warranty.
  • Items marked as Final Sale or otherwise non-returnable on the product page.

4. How to Start a Return

  1. Contact us with your order number, clear photos/video of the item/issue,
    and a short description of the reason for return:

    [email protected]
    or WhatsApp +971 50 613 6187.
  2. Our team will review and, if approved, issue a Return Authorization (RA) number with instructions.
  3. Return shipping:

    • UAE: Drop off at our store or request a pickup (pickup fees may apply).
    • GCC: Use a tracked courier. If the item is confirmed defective/incorrect, we’ll reimburse standard return shipping.
  4. Inspection: Once received, we inspect returns within 2 business days and confirm the outcome by email/WhatsApp.

5. Refunds

Approved refunds are processed to the original payment method within
5–7 business days after inspection. Bank/issuer timelines may vary.

  • Shipping fees are non-refundable unless the return is due to our error (wrong/defective item).
  • If a bundled item/freebie was included, it must be returned or its value may be deducted.
  • Store credit may be offered as an alternative when preferred.

6. Exchanges

Where stock is available, we can exchange your item for the same model (replacement unit) or
another product of equal value with any price difference settled at checkout.

7. Warranty & Repairs

Products carry manufacturer or store warranty as stated on the product page or invoice.
For custom builds, we provide diagnostics, part replacement where covered, and after-sales support.
Warranty does not cover physical damage, liquid damage, or normal wear and tear.

8. Contact Information

Gaming PC Dubai – AJYAL ALMUSTAQBAL COMPUTERS & REQUISITES TRADING L.L.C
3, 18A St, Al Hamriya, Dubai, UAE
Phone: +971 55 264 5397  | 
WhatsApp: +971 50 613 6187  | 
Email: info@gamingpcdubai.com
Hours: Sat–Thu, 10:00–22:00; Fri, 14:00–22:00 (public holidays may vary)

This policy is governed by applicable UAE laws and does not affect your statutory rights.

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